What makes an experience 5-star? Whether a product, service, or experience you must know your end clients – and not just hear what they are saying but understand how they want to feel. 5-star hotels and resorts have this down.
For businesses to succeed they must be adaptable and well equipped to manage change on an ongoing basis – especially if they are looking to improve their products, services, and interactions with their customers and workforce. The Design Thinking methodology
The best way to learn about design thinking and innovation is to get your hands dirty and try it, but we’d be remiss if we didn’t suggest some of the books that help contextualize what we do at
By Walter Knitl and Nilufer Erdebil We live in a digital world, immersed in digital information not just generated by humans but also by the pervasive Internet of Things (IoT). The IoT is an extension of the Internet, which
The Government of Canada recently released the Policy on Service and Digital. The intent of the policy is to provide guidelines on how Government of Canada organizations’ manage service
In March, I was at home sick for two-plus weeks – I’m not sure what I had, but I am grateful that I’m now feeling better. It involved two hospital
Design thinking is relatively new for small to medium-sized organizations. It can be overwhelming at first, especially if your organization is unfamiliar with the methodology, and if you already feel