By Walter Knitl and Nilufer Erdebil We live in a digital world, immersed in digital information not just generated by humans but also by the pervasive Internet of Things (IoT). The IoT is an extension of the Internet, which
The Government of Canada recently released the Policy on Service and Digital. The intent of the policy is to provide guidelines on how Government of Canada organizations’ manage service
Let’s unpack what experimentation is, and how we can do more experimentation within the public service by applying design thinking. Design Thinking is a methodology that is being increasingly adopted across the public sector. It encourages organizations to look at challenges and
What is Design Thinking? Design Thinking is a user-centred approach to innovation and problem solving. Using five unique phases, Design Thinking methodology can be applied to all industries and organizations to reinforce innovation, solve problems, strengthen leadership and boost
Designing for Policy can mean many things. The first thing to understand is where exactly Design Thinking needs to
In March, I was at home sick for two-plus weeks – I’m not sure what I had, but I am grateful that I’m now feeling better. It involved two hospital
Design thinking is relatively new for small to medium-sized organizations. It can be overwhelming at first, especially if your organization is unfamiliar with the methodology, and if you already feel