Let’s unpack what experimentation is, and how we can do more experimentation within the public service by applying design thinking. Design Thinking is a methodology that is being increasingly adopted across the public sector. It encourages organizations to look at challenges and
Until this week I had not realized how scary a word innovation can be to people and to organizations. There are a lot of changes going in our government these days along with downsizing so it is difficult to view
At GTEC (Canada’s Government Technology Exhibition and Conference), a few weeks ago, two main phrases / buzz words
A number of years ago I worked in a company that was looking for
Working on a product or service where both parties walk away with better businesses and business models? Sounds like I have been getting into the holiday spirit too early? This model has been working for a number of companies. Most
What makes an experience 5-star? Whether a product, service, or experience you must know your end clients – and not just hear what they are saying but understand how they
For businesses to succeed they must be adaptable and well equipped to manage change on an ongoing basis – especially if they are looking to improve their products, services, and