Our Team

Founder & CEO

Nilufer Erdebil

Nilufer Erdebil is an award-winning design thinking and innovation expert and a TEDx and TEC speaker. For over twenty years she has been a catalyst for innovation. She has worked extensively with public and private sector organizations to drive strategy, facilitate change and introduce new products and services. Her experience working within different fields including telecommunications, application development, program management and IT management give her a deep understanding of the business challenges today’s organizations are faced with.

Nilufer has always had a passion for bridging the gap between business and technology. Having worked with several international organizations from both the public and private sector, and lived on three continents, she has a global mindset and a unique perspective on navigating change. Early in her career she understood that it was the special mix of environment, people, partners, and insight that make innovation possible.

Nilufer is a 2014 recipient of the Ottawa Business Journal Forty Under 40 Award and a 2016 recipient of the WCT Leadership Award from Women in Communications and Technology.  She is a Professional Engineer with a Bachelor of Science in Electrical Engineering and an MBA from Queen’s University.

Contact Nilufer:


forty under 40Canadian Women in Communications and Technology





 Senior Facilitator and Learning Expert

Kim Ennis

Kim Ennis is a service transformation catalyst helping organizations and teams leverage the power of engaged staff and design thinking/service design to transform the client experience of any service delivery – digital or otherwise.  She draws upon over 31 years of municipal public service experience from front-line to service design and management roles.

As a facilitator, trainer, and consultant, Kim focuses on helping teams solve specific client service or process problems or foster a culture of innovation, improvement, and client-centricity.

Kim is a Certified Professional Facilitator (CPF) with the International Association of Facilitators (IAF) and a Certified Design Thinker.

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Senior Facilitator and Learning Designer Facilitator and Learning Expert

Sylvie Plante

Sylvie leads design thinking workshops in both English and French, in person and online, with Spring2Innovation’s public sector clients. In educational settings, Sylvie designs and facilitates learning experiences for working professionals with the Royal Roads University (RRU) School of Business and Telfer School of Management Executive Programs. Sylvie Plante received her Certified Professional Facilitator designation from the International Association of Facilitators (IAF-World). She currently designs and facilitates interactive sessions using various online platforms (Zoom, Webex, Teams, Bluejeans etc.) and learning management systems.


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Olivia Bechthold

Olivia is a public relations practitioner, engagement expert and event management enthusiast. Over the past seven years she has developed, implemented, analyzed, and managed numerous digital communications strategies and events for publications and organizations in the public and private sector, including government bodies, crown corporations, start-ups, post-secondary institutions, not-for-profits and NGOs. Olivia’s recent experience is primarily focused on community building, crowdsourcing, and action-based engagement, providing her with a fresh perspective on comprehensive communications and design thinking.  Olivia holds a BA from the University of Guelph, and an honours diploma in Public Relations from Algonquin College.

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Coordinator, Communications

Jessica Schultz

Jessica Schultz graduated with honours from Carleton University’s Communication and Media Studies BA program. Jessica’s prior experience involved planning, marketing, and coordinating the logistics for several educational events about foresight and design thinking in the public service. Not only is Jess an intrepid world traveler with an endless well of curiosity and the ability to solve problems on the fly, she can also build the best campfires you’ve ever seen.



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