Testimonials & Case Studies


Here’s what our clients say about our courses:

“The hands-on exercises/group engagement were interesting, as they challenged us to ‘dive deeper’ into common business processes and explore varying perspectives (as consumers; target audiences, staff, etc.)”

“Delightful instructor. Her approach the material was very expansive and while I have a background in Design (B.Design, York University) I found myself ‘looking at the material with fresh eyes’ which encouraged deeper understanding and exploration of topics ‘I thought I already knew.”

“Innovation was an area that was a bit “pie in the sky” for most of our people, who are used to working on a more tactical level rather than strategic. To have you go through the different types of innovation, as well as the metrics we thought was very helpful.” 
Lynn Devereauz – Canadian Armed Forces Morale and Welfare Services Department of National Defence

“I highly recommend the workshop delivered by Walter Knitl and Nilufer Erdebil of Praxiem and Spring2 Innovation, which I attended at TiE Institute Ottawa. It was a great way to get an immersive introduction to the Internet of Things (IoT) and a way of leveraging its value using Design Thinking. Walter’s insightful presentation covered the breadth of IoT including its structure, benefits, and impacts, while Nilufer’s expertise in Design Thinking taught us tangible techniques to innovate IoT solutions through interactive teamwork.” 
Frank Rayal – Xona Partners 

Case Studies

Case Study: User-Centric Deep Dives to Explore Teleworking Employee Needs
Empathizing with Teleworkers during COVID-19 | Shared Services Canada (SSC)

Click here to read the case study


Why Design Thinking Works, with Jenni Bennett Gilmour

Jenni participated in our certification program, to try and solve problems her organization was facing. We sat down with Jenni to ask what she liked most about her experience and the insight she and her team arrived at, after completing her Design Thinking certification. Here is what she had to say; 

Q: When did you first hear about design thinking?

A: I first heard about design thinking when I was working at National Defense Canada. We used design thinking to guide our process improvements for our 2020 blueprints. 

My colleague suggested we use Spring 2 Innovation Design Thinking methods because she knew design thinking made sure you were looking at your end-user. She knew that we needed to make sure those who are using our product and service would know how to use it and that it was user-friendly.

Q: What was the challenge design thinking helped you solve? 

A: There was a demand for our services within our own innovation zone, and as a small team, we knew we wouldn’t be able to meet the needs. So, we decided it would be a good idea to bring in our key clients, to Spring 2 Innovation’s training, and we did the program together.

The key problem our clients were looking at was HR planning. Past plans in this department consisted only of reports, and it wasn’t going to work anymore – we needed to help them find a new approach. 

Q: What was your overall experience like with Spring 2 Innovation and Design Thinking?

A: Through working with Spring 2 Innovation, we realized that we were experiencing a small portion of what was possible, it really sparked our interest to learn more and more. 

I really liked how making something that can be a very creative and exploratory method, was made very practical for the challenges we were facing. 

Q: How did Design Thinking align with your organization’s vision for the future?

A: In government, there is an underlying need to constantly transform and the digital transformation requirements are so challenging. Design thinking allowed us to go through a process to determine our problem and come up with a hypothesis on how we were going to solve it. And, it wasn’t fluffy, it was actually getting down to the crux of the problem. 

Jenni Bennet-Gilmour works at Health Canada, leading on Data Partnerships and Innovation. Hear her recommendation of our certification course here.


Contact Spring2 Innovation to find out how your organization can get more out of your innovation efforts and reach untapped potential!